Hi, I'm Marjorie Bucaling
Dedicated customer service professional with technical support expertise. Welcome to my portfolio.
With a unique background in customer service as a former call center representative, my experience has equipped me with exceptional communication skills and a deep understanding of user needs, which I combine with technical expertise to serve my clients.
View ResumeCustomer Communication
Expert in clear, empathetic communication across various channels
Problem Resolution
Skilled at identifying and resolving customer issues efficiently
Time Management
Excellent at handling multiple tasks while maintaining quality service
Active Listening
Proficient in understanding and addressing customer needs effectively
Empathy
Strong ability to understand and relate to customer concerns
Data Privacy
Experienced in handling sensitive customer information securely
Client Relations
Skilled at building and maintaining positive customer relationships
Call Management
Expert in handling high-volume calls while maintaining quality
My Experience
Here are some of my work experiences where I've turned challenges into accomplishments, making things happen.
Alorica Inc.
March 2022 - August 2023Customer Service Representative
Helped customers with technical issues over the phone. Fixed network problems and solved complex tech issues quickly. Explained technical concepts clearly to customers. Made sure customers were happy by solving problems fast. Worked with teams to fix tough tech problems and kept detailed records of customer interactions and solutions.
Remo Task
February - July 2021Annotator
Worked remotely to provide data labeling and annotation services. The main role involved categorizing and tagging data accurately according to specific guidelines provided by clients. This included tasks like image or video labeling, text annotation, sentiment analysis, and other data-related tasks.
Coco Hut Grill & Restaurant
Jan - Dec 2020Waitress/Cashier
Greeted guests, took orders, and served food and drinks quickly. Communicated well with customers and met their needs. Worked with kitchen staff to ensure orders were correct and on time. Handled payments accurately.
Garden Oases Resort & Convention Center
July - November 2019Waitress
Greeted guests, took orders, and served food and drinks quickly. Communicated well with customers and met their needs. Managed multiple tables efficiently. Worked with kitchen staff to ensure orders were correct and on time.
Panadero Bakeshoppe
July 2018 - May 2019Cashier
Handled payments accurately. Assisted in conducting inventory counts and updating records for accurate tracking. Took customer orders and provided friendly service. Maintained clean and organized work environment.
Contact Me
Have a question or want to work together? Feel free to reach out.
Email: marj61697@gmail.com